1. Refunds or Money-Back Guarantees
You have every reason to feel confident and trust in working with Christina to solve your biggest challenges. When you purchase our premium coaching program, Heart Alchemy, you’re protected by our 100% money back guarantee.
If you don’t love your first session together, you can simply request a full refund. No questions asked. We’ll even eat the cost of that first session.
But please do remember that a refund must be requested WITHIN 24 hours after our first session. After this period, no refunds are given but if you no longer want to work with Christina after the refund period, you have the option of giving any unused sessions to a friend who’s in need of coaching.
For single sessions, a full refund is available if the session is canceled with more than 72-hour notice.
2. Payment Plans
For your convenience, we offer a payment plan for our premium coaching program, Heart Alchemy. If you decide on this option, you can pay for Heart Alchemy in 3 monthly payments, instead of all upfront.
However, you do save $50 in administration fees if you decide to pay it all upfront.
We do not offer payment plans for single sessions.
3. Cancellation Policy
If you have to cancel an appointment, we ask that you honor Christina’s time commitments and other fellow clients, by canceling no less than 72 hours before the session. That gives other fellow clients the opportunity to take your time slot.
Once you cancel, you can reschedule the session at your earliest convenience but please try to schedule on a date that is very close to the date you canceled (so we keep our regularity and progress going in a steady way).
4. Expiration of Coaching Sessions
When you purchase a single coaching and healing session with Christina, you have 6 months from the time of purchase to book your appointment.
For our premium coaching service, Heart Alchemy, you have 2 months from the time of purchase to book the first appointment and 5 months to complete the entire program.
We have a strict code of ethics when it comes to client confidentiality. What is discussed during your coaching sessions stays absolutely between you and Christina. When you book a session, you’re sent a confidentiality agreement.
If Christina ever wishes to discuss any of your breakthroughs or insights in a public setting (like when writing an article or shooting a video), she will only do so upon written consent from you. And even then, when Christina discusses client breakthroughs in public (to help others on their healing journeys), she always anonymizes personal information.
6. Transfer of Services
If you miss the refund window or change your mind about coaching with Christina, you can pass along your unused session(s) to a friend who may be interested in working with Christina. However, please note that any transfers should only occur if the person agrees to coach with Christina beforehand.