TERMS + CONDITIONS

Providing clarity to our customers.

Thank you for visiting our website and we hope you enjoy the experience we’ve worked so lovingly to provide. Below you’ll find the rules for using our website (www.christina-lopes.com) and for working with Christina.

By navigating and using this website, you acknowledge that you have read and agree with the terms of use here specified.

COACHING + MENTORING

1. Refunds or Money-Back Guarantees

You have every reason to feel confident and trust in working with Christina to solve your biggest challenges. When you purchase our premium coaching program, Heart Alchemy you’re protected by our 100% money back guarantee.

If you don’t love your first session together, you can simply request a full refund. No questions asked. We’ll even eat the cost of that first session.

But please do remember that a refund must be requested WITHIN 24 hours after our first session. After this period, no refunds are given but if you no longer want to work with Christina after the refund period, you have the option of giving any unused sessions to a friend who’s in need of coaching.

For single sessionsa full refund is available if the session is canceled with more than 72-hour notice.

2. Payment Plans

For your convenience, we offer a payment plan for our premium coaching program, Heart Alchemy. If you decide on this option, you can pay for Heart Alchemy in 3 monthly payments, instead of all upfront.

However, you do save $50 in administration fees if you decide to pay it all upfront.

We do not offer payment plans for single sessions.

3. Cancellation Policy

If you have to cancel an appointment, we ask that you honor Christina’s time commitments and other fellow clients, by canceling no less than 72 hours before the session. That gives other fellow clients the opportunity to take your time slot.

Once you cancel, you can reschedule the session at your earliest convenience but please try to schedule on a date that is very close to the date you canceled (so we keep our regularity and progress going in a steady way).

4. Expiration of Coaching Sessions

When you purchase a single coaching and healing session with Christina, you have 6 months from the time of purchase to book your appointment.

For our premium coaching service, Heart Alchemy, you have 2 months from the time of purchase to book the first appointment and 5 months to complete the entire program.

5. Confidentiality

We have a strict code of ethics when it comes to client confidentiality. What is discussed during your coaching sessions stays absolutely between you and Christina. When you book a session, you’re sent a confidentiality agreement.

If Christina ever wishes to discuss any of your breakthroughs or insights in a public setting (like when writing an article or shooting a video), she will only do so upon written consent from you. And even then, when Christina discusses client breakthroughs in public (to help others on their healing journeys), she always anonymizes personal information.

6. Transfer of Services

If you miss the refund window or change your mind about coaching with Christina, you can pass along your unused session(s) to a friend who may be interested in working with Christina. However, please note that any transfers should only occur if the person agrees to coach with Christina beforehand.

RETREATS

1. Payment Options

You can choose to pay the entire retreat fee upfront (saving you $50) or we offer a payment plan, for your convenience: 50% of the entire retreat fee when you book your spot and the remaining 50% is due one month later.

2. Cancellation Policy

If unforeseen circumstances require you to cancel your retreat, there are a few options available:

Up to 3 months before the retreat date: You get a full refund, minus a $299 administration fee.

2 months before the retreat date: There are no refunds available but you may transfer your paid retreat to someone else who is interested in taking your place.

If you cannot find anyone to take your place, we’ll invite someone from our waitlist. If we find a replacement, you’ll receive a full refund, minus a $299 administration fee.

1 month or less before the retreat date: We are unable to provide refunds or transfers.

Please keep in mind that a “refund” refers to the retreat fee, not to any expenses incurred outside the retreat. You assume the risks associated with traveling to an international retreat, such as flight delays, missed connections, and hotel accommodations.

We try our very best to accommodate your needs once a retreat is booked, but there are a lot of moving parts to a successful retreat (like hotel, travel, on-the-ground transport) that we cannot be held liable for, should you choose to cancel the retreat.

3. What’s Included With The Retreat Fee

6 hours of 1-on-1 work with Christina, hotel (during the retreat), all meals, on-the-ground transportation, outdoor activities together, travel planning (if you request it), and a 60 min and 30 min post-retreat coaching session with Christina. The activities vary and are customized for each client, depending on what they need at the time of their retreat.

2. What’s Not Included

The base daily fee does not include flights, tourist activities, or any hotels and meals outside of the official retreat dates, and on-the-ground transportation needs outside the retreat dates.

3. Risks Assumed By Client

Although our team assists with trip planning and logistics, we are not responsible for any issues or costs arising from the activity of traveling, such as delayed flights, missed connections or lost luggage. In the event that a flight is delayed or missed, the client assumes responsibility for any lost retreat days.

Compensation for travel issues can be taken up with each individual airline but it is the responsibility of the client to seek fair compensation for any losses with the airlines themselves.

OUR BOOKS

For our books, please refer to the terms and conditions contained on Amazon, our 3rd party publishing platform.

PRO-BONO & DISCOUNTED SESSIONS

If you would like to work with Christina but are experiencing financial hardship or difficulties, you may be eligible for reduced-rate prices on our services and mentoring programs.

We try our very best to accommodate those who are struggling with financial difficulties and you can apply for a reduced-rate session here.

Please note that Christina is only able to provide a limited number of these sessions and you may be put on a waitlist.

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